Jobs

JOB RESPONSIBILITIES:

  • Answer and transfer calls on a multi-line phone system.

  • Communicate with manager and client on job or deadline issues.

  • Handle additional projects as assigned.

  • Handle sensitive and/or confidential documents and information.

JOB REQUIREMENTS:

  • General computer hardware/software knowledge and skills.

  • Excellent verbal and written communication skills.

  • Exceptional customer service skills.

  • Ability to work in a fast-paced team environment.

  • Attention to detail with emphasis on accuracy and quality.

  • Ability to prioritize work to balance multiple projects and deadlines.

  • Serve as help desk support by troubleshooting and resolving PC-related technical issues for business and residential customers

  • Provide support for company Internet and Intranet sites.

  • Responsible for reporting, developing and preparing information products to be used by the organization. Develop and maintain reports as requested.

  • Set up and maintain PC stations along with associated PC station Ids.

  • Document the network systems including location, access, configuration, utilization and capacity of PC station hubs, bridges, servers, etc.

  • Contact appropriate employees and/or external vendors to resolve any software, hardware and processing issues that arise.

  • Assist with network administration (creating new network accounts, email accounts, etc.).

  • Assist Соmрutеr Dероt Customers by evaluating their hardware and software capabilities to ensure minimum system downtime, plus assist with research, development and implementation of new hardware and software, as required, including performance and licensing requirement.

  • Provide backup support to Соmрutеr Dероt Customers as needed, plus serve as "on-call" support for computer operation problems.

We are always on the lookout for experienced talent in a variety of areas. If you are interested in pursuing a career in one or more of the following areas, we are interested in you! Click the job title to submit your application for future consideration today. Don't see the job you're looking for? Submit a general resume for future consideration.

Entry Level Technician

DESCRIPTION:

This position will be responsible for providing exceptional service to all business residential customers by troubleshooting and resolving Server and PC-related technical issues. This position will also be responsible for providing support for the company's Internet and Intranet sites, as wells as reporting, developing and preparing information products to be used by the organization. The main duty of the Entry Level Technician will be end-user support, including installation, troubleshooting, hardware break/fix, phone support, and account management.Some of the major responsibilities include: